The Future Clinic: Hybrid Care That Works

The clinic of the future will not be fully digital—or fully physical. The Future Clinic: Hybrid Care That Works explores how healthcare delivery evolves when in-person care and digital services are designed to complement each other instead of compete.
This book takes a systems view of care delivery. It examines how virtual visits, remote monitoring, AI triage, and in-clinic services combine into cohesive patient journeys. The focus is on orchestration: deciding what belongs online, what requires physical presence, and how transitions happen without friction.
Rather than promoting telehealth as a cure-all, the book looks honestly at what hybrid care does well—and where it breaks down. Readers learn why continuity, handoffs, and accountability matter more than channel choice, and how poorly designed hybrid models create confusion instead of convenience.
This book reframes care by asking:
• Which parts of care benefit from being remote?
• Where human presence remains essential?
• How hybrid models improve access without lowering quality?
This book is for clinicians, health system leaders, and designers shaping care delivery. If the future clinic must be flexible, humane, and effective, this book explains how hybrid care actually works in practice.