Shipping Policy

Shipping & Delivery Policy

1. Introduction

As a startup publisher with a digital-first approach, we utilize a combination of direct shipping and print-on-demand services to fulfill physical book orders, while digital products are delivered instantly through secure download links.

2. Order Processing

2.1 Processing Timeframes

Order processing times vary by product type:

• Digital Products (eBooks): Processed immediately upon completed payment
• Physical Books (In-Stock): Processed within 1-2 business days
• Physical Books (Print-on-Demand): Processed within 3-5 business days
• Merchandise & Other Items: Processed within 1-3 business days

Business days are Monday through Friday, excluding holidays. Orders placed after 2:00 PM IST may not begin processing until the following business day.

2.2 Order Confirmation

You will receive an order confirmation email immediately after placing your order. This email contains:

• Order number
• Order summary and itemized list
• Billing information
• Shipping address (for physical products)
• Estimated shipping date

2.3 Payment Processing

Your order will not begin processing until payment has been confirmed. For UPI/credit card orders, this typically happens within minutes. For other payment methods, processing may begin once the payment clears.

3. Shipping Methods & Timeframes

Xilvoraink offers several shipping options for physical products:

Shipping timeframes represent estimated transit times once your order has been processed and shipped. Total delivery time includes both processing and transit times.

4. Shipping Costs & Free Shipping

4.1 Domestic Shipping (India)

Shipping costs for domestic orders depend on several factors:

• Selected shipping method (Standard, Expedited, or Express)
• Order value
• Package weight and dimensions
• Destination pin code

Exact shipping costs will be calculated and displayed during the checkout process before you complete your purchase.

4.2 Free Shipping Eligibility

Pro Tip: Combine multiple books in a single order to reach the free shipping threshold.

5. International Shipping

5.1 Countries Served

We ship to select countries worldwide. Major destinations include:

• United States, Canada, and Mexico
• United Kingdom and European Union
• Australia and New Zealand
• Singapore, UAE, and Malaysia
• Select countries in Asia and Middle East

To verify shipping availability to your country, please use our shipping calculator during checkout or contact our customer service team.

5.2 International Shipping Methods & Costs

We offer two primary shipping methods for international orders:

• Standard International: Typically takes 10-20 business days, depending on destination
• Expedited International: Typically takes 5-10 business days, depending on destination

International shipping costs vary based on destination country/region, package weight, and selected shipping method. Exact costs will be calculated at checkout.

5.3 Customs & Import Duties

6. Order Tracking

6.1 Tracking Information

All physical orders include tracking information. You will receive an email with your tracking number once your order has shipped. This email includes:

• Tracking number
• Link to carrier's tracking website
• Estimated delivery date
• Shipping carrier information

6.2 Order Status

You can check your order status at any time by:

• Logging into your Xilvoraink account and viewing order history
• Using the "Track Order" feature on our website
• Contacting our customer service team with your order number

7. Digital Product Delivery

7.1 eBook Delivery

When you purchase an eBook from Xilvoraink:

• You'll receive an email immediately after purchase with download instructions
• The eBook will be added to your Xilvoraink library in your account
• You can download the eBook in multiple formats (EPUB, PDF) based on availability
• Download links remain active for 30 days after purchase

7.2 Download Limits

Each eBook purchase includes up to 5 download attempts. If you need additional downloads, please contact our customer support team.

7.3 Technical Issues

If you encounter any technical difficulties with your digital product delivery or download, please contact our support team within 24 hours of purchase. We'll work to resolve the issue promptly.

8. Pre-Orders & Backorders

8.1 Pre-Orders

Pre-ordering allows you to reserve upcoming titles before their official release date:

• Your payment method will be charged when the order is placed
• Pre-ordered books typically ship on or slightly before the official release date
• You can cancel pre-orders at any time before they ship
• Pre-orders may include special bonuses or discounts

8.2 Backorders

Occasionally, high demand may result in temporary out-of-stock situations:

• Backordered items will ship as soon as they become available
• You'll receive an estimated availability date when placing a backorder
• You may cancel a backorder at any time before it ships

9. Missing or Damaged Items

9.1 Damaged in Transit

If your order arrives damaged:

1. Take photos of the damaged packaging and products
2. Contact our customer service team within 7 days of delivery
3. Include your order number and damage photos
4. We'll arrange a replacement or refund at no additional cost

9.2 Missing Items

If your package is missing items:

1. Check your order confirmation to verify all items were included
2. Verify if any items might be shipping separately
3. Contact our customer service team within 7 days of delivery
4. We'll trace the missing items and either ship them or process a refund

9.3 Lost Packages

If tracking indicates your package was delivered but you haven't received it:

1. Check with neighbors and building security
2. Contact the shipping carrier with your tracking number
3. If unable to locate, contact us within 7 days of supposed delivery
4. We'll file a claim and send a replacement once investigation is complete

10. Bulk Orders

10.1 Volume Discounts

Ordering multiple copies of the same title? We offer special discounts for bulk purchases. Please contact our sales team at [email protected] for current bulk pricing.

10.2 Corporate & Educational Orders

For corporate or educational bulk purchases, please contact our sales team directly for personalized service and special pricing options.

11. Environmental Considerations

11.1 Sustainable Packaging

As an environmentally conscious publisher, we strive to minimize our ecological footprint:

• We use recycled and recyclable packaging materials
• Book shipments are packed efficiently to minimize waste
• Padding materials are biodegradable whenever possible
• We combine multiple items into single shipments when ordered together

11.2 Digital Alternative

12. Frequently Asked Questions

13. Contact for Shipping Inquiries

Effective Date: March 22, 2025

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