Privacy Policy

Privacy Policy

1. Information We Collect

We may collect the following types of information:

1.1. Personal Information

This may include your name, email address, postal address, phone number, payment information, and other identifiers that you provide when you:

• Register for an account
• Submit a manuscript or proposal
• Purchase our products
• Subscribe to our newsletter
• Contact our customer service
• Apply for employment

1.2. Non-Personal Information

We may collect non-personal information about how you interact with our website, including:

• Browser type and version
• IP address and location data
• Pages visited and time spent on pages
• Device information and operating system
• Referral sources and search terms

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Account Management: Process and manage your account, orders, and transactions
• Editorial Services: Review and evaluate manuscripts and proposals
• Communication: Respond to your account, orders, or inquiries
• Marketing: Send you promotional communications, if you have opted in
• Service Improvement: Enhance our website, products, and services
• Legal Compliance: Comply with legal obligations and regulations
• Security: Detect and prevent fraudulent activities

3. Disclosure of Your Information

We may share your information with:

• Service Providers: Companies that perform services on our behalf (payment processing, shipping, email delivery)
• Professional Advisors: Lawyers, auditors, and insurers in connection with legal compliance
• Government Authorities: When required by law or to protect our legal rights
• Business Partners: With your explicit consent for specific purposes
• Business Transactions: In connection with a merger, acquisition, or sale of assets

4. International Data Transfers

As an international publishing company, your information may be transferred to and processed in countries outside of your residence. These countries may have different data protection laws than your country of residence.

We will ensure appropriate safeguards are in place to protect your personal information when it is transferred internationally, including:

• Standard contractual clauses approved by regulatory authorities
• Data processing agreements with third-party service providers
• Compliance with GDPR for EU customers
• Adherence to Indian data protection regulations

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction, including:

• SSL Encryption: 256-bit SSL encryption for all data transmission
• Secure Payment Gateway: PCI-DSS compliant payment processing
• Password Protection: Encrypted password storage using industry-standard hashing
• Access Controls: Limited employee access on a need-to-know basis
• Regular Audits: Periodic security assessments and vulnerability testing
• Secure Infrastructure: Data stored on secure, firewalled servers

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Specific retention periods:

• Account Data: Retained while your account is active and for 2 years after closure
• Transaction Records: Retained for 7 years for tax and legal compliance
• Marketing Data: Retained until you unsubscribe or request deletion
• Manuscript Submissions: Retained for 5 years unless otherwise agreed
• Support Communications: Retained for 2 years after last contact

7. Your Rights

Depending on your location, you may have the following rights:

Right	Description
Access	Request a copy of your personal information we hold
Correction	Correct inaccurate or incomplete information
Deletion	Request deletion of your personal information
Restriction	Limit how we process your personal information
Data Portability	Receive your data in a structured, machine-readable format
Objection	Object to processing of your personal information
Withdrawal of Consent	Revoke previously given consent for data processing

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected].

9. Third-Party Links

Our website may contain links to third-party websites (author pages, publisher sites, social media platforms, book distributors). We are not responsible for the privacy practices or content of these websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be indicated by a revised "Last Updated" date at the bottom of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of our services after changes constitutes acceptance of the updated policy.

For significant changes, we will provide prominent notice by:

• Sending email notifications to registered users
• Displaying a banner on our website
• Requiring re-acceptance during login

11. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality (login, shopping cart)
• Performance Cookies: Help us analyze website traffic and user behavior
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track your browsing for personalized recommendations

Managing Cookies:

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

To manage cookies in popular browsers:

• Chrome: Settings → Privacy and Security → Cookies
• Firefox: Options → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Cookies
• Edge: Settings → Privacy → Cookies

12. Contact Us

13. Legal Compliance

Xilvoraink complies with:

• Information Technology Act, 2000 (India)
• GDPR (General Data Protection Regulation) for EU customers
• CCPA (California Consumer Privacy Act) for US customers
• Digital Personal Data Protection Act, 2023 (India)

© 2025 Xilvoraink Private Limited. All rights reserved.